Customers
The contact-centre operators winning with MOJO-CX.
Seven live deployments. Real numbers, real £ values, real names of the assistants that drove the result. Every case study tied to the KPI driver it moved and the MOJO-CX capability that did the moving.
£6.35m+
Annualised value per 1,000 agents
75%
QA overhead reduction at one multi-product Insurer
100 FTE
Saved in repeats at one Emergency Breakdown operator
£10m
Sum Assured opportunity unlocked at one FTSE 100 Life Insurer
Seven live deployments
FTSE 250 Insurer · Advisor AI
£1.6m retention lift through behavioural Agent Assist.
£1.6m
Per-annum incremental retention value
£750k
Per-annum incremental add-on sales
£875k
Per-annum AHT reduction
Value · ExperienceRead case →
Emergency Breakdown · Advisor AI + Leader AI
30% repeat reduction at winter peak.
~100 FTE
Saved in repeats and escalations
~£2.5m
Per-annum forecasted savings
+34%
Positive customer experience indicators
Efficiency · ExperienceRead case →
Insurance & Telco BPO · Leader AI
7-day speed-to-competency reduction for new agents.
£1.6m
Per-annum incremental retention value
£875k
Per-annum direct AHT reduction
7 days
Reduction in speed-to-competency
Engagement · EfficiencyRead case →
Multi-product Insurer · Leader AI
75% QA overhead reduction with 100% call coverage.
30 FTE
QA headcount reduction
~£1m
Per-annum operational overhead reduced
100%
Of calls scored — vs typical 2% sampling
Quality · RiskRead case →
Telecom BPO · Advisor AI
80% wrap reduction → 10% AHT reduction.
~50 FTE
Saving from Auto Summary
£1.1m
Annual saving — or 250k more DMCs
-80%
Wrap time reduction
Efficiency · ValueRead case →
FTSE 100 Life Insurer · Analyst AI + Leader AI
£10m Sum Assured opportunity unlocked from frozen pipeline.
£10m
Sum Assured opportunity, moving underwriting referrals to straight-accepts
-5%
Demand reduction (AHT, Repeat, Transfers)
20%
Of applicants generating 83% of excess demand — targeted
Value · EfficiencyRead case →
Multi-shot Vulnerability ML · Leader AI + Analyst AI
30% increase in vulnerability detection accuracy.
100%
Call coverage on vulnerability detection
+30%
Accuracy lift vs statistical-only models
800k+
Calls scored, audit-ready
Risk · QualityRead case →
See what MOJO-CX could do on your queue.
Two-week Analyst AI Auto Discovery on one queue. Sized in £, ready for the board, reversible at every stage.