Contact-Centre & Ops Leaders
Wrap eats 25% of every shift. QA samples 3%. Coaching arrives 5 days late.
Get wrap down 50%, score 100% of conversations, and run 5× more coaching sessions — same headcount, more revenue, less risk.
MOJO-CX is the agentic AI platform that scores every conversation, drafts every wrap note, and coaches every agent — handing your board the Consumer-Duty-ready evidence trail it's been asking for. 36 KPIs. Six performance drivers. Voice, chat, email, video.
QA samples 3% of calls. CSAT samples 6% of customers. Coaching lands five days late. Three groups pay the price every shift — and your P&L pays it every quarter.
Most ops leaders accept this as the cost of running a 21st-century contact centre. It isn't.
Every contact centre tracks a handful of these. Almost none track all 36 — let alone act on them. That gap is where your margin goes to die — and your customer gets forgotten. MOJO-CX scores all 36. Automatically. Live. No sampling.
Same six drivers. Six new outcomes. Each one is owned by one of the three AI assistants you're about to meet — with a measurable lift, and a proof point already on the board.
1,200 hours of agent capacity returned per week, per 1,000 agents.
80% of QA headcount returned to the floor.
Catch confusion before the customer asks for a manager.
30% faster speed-to-competency. Regrettable attrition trending down.
£2m/year on a 1,000-agent sales line. Same headcount, more revenue.
The Consumer Duty evidence trail the board has been asking for.
Not another point QA tool. Not another speech-analytics layer. Not another agent-assist bolt-on. One platform. Three line-items retired from your stack.
Built for the three jobs that matter. Each assistant earns its place in the stack. Pick one, two, or all three — every combination compounds.
Analyst AI replaces the analyst backlog with conversational diagnostics across every KPI. A data scientist on every desktop — live, day one.
Leader AI is the team leader you can't hire enough of. Auto-QA every conversation. Auto-coach every agent. Intervene before the problem compounds.
Advisor AI works alongside every agent. Documents the call before it ends. Surfaces the next best thing to say. Spots the sale, the save and the upsell — every single time.
Core features are included in every deployment. Assistant features are exclusive to the AIs on your licence — Advisor AI's stay with Advisor AI, Leader AI's with Leader AI, Analyst AI's with Analyst AI.
Indicative ramp curves, based on validated client deployments. Some value is a switch. Some builds with habit. Some dips before it compounds — and we tell you which is which.
Every call, chat and email is scored from the moment your QA models go live. No human adoption required.
Value builds as team leaders adopt the daily digest and the coaching rhythm beds in — the constraint is habit, not software.
Agents must change in-call habits, so output dips briefly during adoption — then compounds well past baseline.
Three live deployments. Three sets of numbers a CFO can sign off on. Every assistant earns its place before it scales.
Analyst AI Auto Discovery replaced a six-week consultancy diagnostic across all six performance drivers — surfaced 43 blind spots, 329k/wk unprotected contacts.
Replaced manual QA sampling with 100% Auto QA across every queue. QA headcount redeployed to coaching and WFM. Audit-ready trail running on every interaction.
Auto Summary replaced manual after-call work; Auto Guidance powered conversion uplift on every inbound call. Same agents, more revenue, less risk.
Move the dial. See what MOJO-CX returns against what you'd spend. Indicative model, validated against the case studies above.
Set the size of your operation. Pick the stack. The model updates live.
Four checkpoints across one quarter. Each one delivers something measurable to a CC leader's daily report — not a slide. No multi-year integration. No heavy professional services. No excuses left.
Pick the assistants that matter most. Add the others when the value compounds — and it always does. 24-month term. Billed annually up-front. Often 70% cheaper than the alternative.
Choose Advisor, Leader or Analyst AI. Full platform access. Single-assistant velocity.
Cross-assistant data flows. Compounding ROI from week 4.
Advisor + Leader + Analyst AI. Every KPI, every group, every assistant. Best £/agent economics in market.
Real-time translation across 40+ languages, added to any tier. Transcription is always included as standard.
A full diagnostic across all six performance drivers before you commit to anything — credited in full against your year-one licence. It pays for itself before the contract is signed.
The risk isn't getting MOJO-CX wrong. The risk is staying with the status quo for another quarter.
Wrap drops from day 2. Auto Summary and 100% Auto QA are live before your next board meeting. The pitch pays for itself before procurement closes.
Most clients see payback inside the first quarter, compounding monthly thereafter. The CFO stops asking questions.
Per-agent SaaS. Costs amortised. No multi-year integration project. Three line-items retired — one bill replaces them.
Every business has different priorities. Analyst AI's Auto Discovery maps your data to the assistants and features that move your needles fastest — across all six performance drivers.
The diagnostic. Analyst AI maps your data to the assistants that move your needles fastest. Pick up to six outcomes.
A tailored PoV built around your chosen outcomes. Measurable. Repeatable. Reversible at every stage.
Wrap killed. 1,200 hours of agent capacity back per 1,000 agents, every week.
100% Auto QA running. QA headcount redeployed to coaching and WFM.
Coaching at 5× cadence. Speed-to-competency down 30%. Regrettable attrition trending down.
Sales line lifting +20%. Retention +10%. Same headcount, more revenue.
Consumer Duty evidence trail running on every interaction. Audit fear, gone.
Cost-to-serve down. Margin up. Board calmer. £6.35m per 1,000 agents, compounding.
Every claim verifiable in real time. SOC 2, ISO 27001, GDPR and the rest aren't on a static slide — they're monitored continuously and published the moment they change. Bring procurement, bring InfoSec, bring legal.
Short answers. Real numbers. If yours isn't here, ask it on the demo call.
30-minute call. Bring one queue's data — we'll show you the leaks, the £ at stake, and exactly how the first 14 days play out for your floor.