80% wrap reduction → 10% AHT down.
The Telecom BPO wanted to lift outbound productivity and improve the quality of prospecting-call data for downstream conversion. MOJO-CX Auto Summary delivered both — wrap time fell off a cliff, AHT followed, and the client banked the FTE saving during non-peak.
Auto Summary ships standard on every MOJO-CX deployment. The client incurred no additional cost for the capability that delivered the entire AHT reduction. Same on-call conversion. 50 FTE saved. Or — flipped — 250k additional Decision Maker Contacts per year on the same headcount.
A BPO specialising in Telecom sales was looking to increase outbound calling productivity while enhancing the quality of data captured from prospecting calls — so downstream conversion teams could identify cross-sell opportunities and run more effective follow-up.
The classic post-call wrap was eating productivity at both ends: agents spent significant time typing summaries that were inconsistent in quality, which meant downstream teams either didn't trust the data or had to re-listen to calls to extract the insight themselves.
- Integrated to existing CCaaS and call-recording partner in 5 weeks. Standard MOJO-CX deployment, no bespoke integration work.
- Auto Summary delivered standard. No additional cost — it's included on every MOJO-CX deployment.
- 10% AHT reduction at constant on-call conversion. Same calls, same outcomes, less wrap.
- Client banked the saving during non-peak. 50 FTE released — or, if you flip the maths, 250k more Decision Maker Contacts per year on the same headcount.
- ~50 FTE saving from Auto Summary alone
- £1.1m annual saving — or 250k additional DMCs (Decision Maker Contacts) on the same headcount
- 10% AHT reduction at constant on-call conversion
- 80% wrap-time reduction — the entire AHT win, in one capability
- Data quality improved for downstream conversion teams (consistent notes, in CRM format)
We were paying for the wrap-time, and we were paying again for the conversion teams who didn't trust the wrap-up notes. Auto Summary fixed both — without us paying for an extra capability.
Auto Summary writes the wrap. Auto Guidance captures the upsell. Same call.
Advisor AI writes the CRM-format wrap note in the agent's house style, captures the upsell/cross-sell signals surfaced during the call, and hands clean structured data to downstream teams. Wrap −50% to −80% depending on baseline. The agent spends the recovered time on the next call, not the previous one.
Meet Advisor AI →See your own wrap profile through MOJO-CX.
Two-week Analyst AI Auto Discovery on one queue. We size your equivalent wrap reduction in £.