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MOJO-CX© Discoveries: Price-Walking The 'Power of Retention' for the Insurance Sector


At MOJO-CX© we continually monitor the Insurance sector to identify trends and themes that impact customer needs, wants and desires.

With the ever-changing world and recent changes to government legislation (specifically ‘Price-Walking’ reform), customer-centricity has never been more important for Insurers to build strategies that help you win more customers and hold on to the ones you have for longer.

The 'Power of Retention' for the Insurance Sector

We explore the latest innovation in customer contact centres and how to best tackle retention across CX, Ops and Revenue teams alike.

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