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MOJO-CX© Discoveries: Webchats


At MOJO-CX we continuously monitor data using our conversation and speech analytics so we can provide our customers with real insight into how their customers and contact centre agents behave.

This time we're sharing our analysis of over 250,000 retail webchats to give you the facts and figures when it comes to how demand management, apology rates, and response time effect your customers' experience. We've also included our top tips so you can start making changes today.

Download 'MOJO-CX© Discoveries: Webchats' here >

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